- Schedule: Your class will be regularly booked as scheduled, unless you
tell us to cancel. Please be sure to inform us of your cancellation in
case you are unable to attend the class.
- Cancellation: Only whole class cancellation will be accepted. The lesson
fee is charged per class, not person. Cancellations should be made by 6:00
pm the day before your scheduled class. Otherwise, you will be charged
for the lesson. For Monday classes, cancellations will be accepted until
3:00 pm on the Saturday before your scheduled lesson. Cancellations of
classes scheduled for the day following school or national holidays should
be made by 6:00 pm (Mon.- Fri.) or 3:00 pm (Sat.) on the last working day
before the holiday. Please note that frequent cancellations may result
in your teacher being assigned to another class and a different teacher
being assigned to your lesson.
- Change of members will be accepted on a monthly basis.
- No show: If the teacher visits the lesson site and the student is absent
without notice, they will wait 30 minutes there. If you are going to be
later than that, please call MLC so that your teacher will know to wait
longer. If the student doesn’t arrive, the lesson will be charged as CTL
(Cancel Too Late).
- Rescheduling: We will do our best to ensure that you have the same teacher
each class. However, on occasion your assigned teacher may not be available.
If this occurs, we will arrange for another teacher to take your class
on the day and time that you request. If you wish to reschedule, please
let us know as early as possible.
- If you are going to take the Japanese Language Proficiency Test, the applications are your own responsibility. MLC cannot act as application representative.
- Payment: An Invoice for the previous month will be issued at the beginning
of every month. Bank transfer should make payment within one-month of invoice
date.
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Policy